Refund Policy for PlainPromenade
Last Updated: March 28, 2023
Overview
At PlainPromenade, located at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom, customer satisfaction is our top priority. We understand that sometimes, a purchase may not meet your expectations. Please read below for our refund policy. If you have any queries, please contact us at +44 20 7946 0958 or visit our website plainpromenade.sbs.
Right to Cancel
You have the right to cancel your order and request a refund prior to your order being prepared. Given the perishable nature of our products, we are unable to accept cancellations once an order is being prepared.
Refunds on Food Items
If you are dissatisfied with the quality of the food item you have received, we require notification within two hours of delivery or pickup. Please provide a detailed explanation of the issue. We will assess the situation and, at our discretion, offer a full or partial refund in £, a replacement of the item, or a credit for future orders.
Incorrect or Incomplete Orders
If you have received an incorrect order or if your order is incomplete, please contact us immediately. We will rectify the issue by sending the correct items, offering a partial refund, or providing store credit.
Refunds on Non-Food Items
For non-food items, you may request a refund within 14 days of purchase provided the items are unused, in their original packaging, and accompanied by a valid receipt or proof of purchase. Refunds will be processed using the same payment method that was originally used for the transaction.
Refund Processing
Once your refund request is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Non-refundable Items
Gift cards, promotional items, and discounts are non-refundable. Refunds will not be granted for items damaged due to customer mishandling or failure to adhere to product instructions.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at +44 20 7946 0958.
Amendments to the Refund Policy
PlainPromenade reserves the right to update or modify this refund policy at any time without prior notice. Your continued use of plainpromenade.sbs after any changes or revisions to this refund policy shall indicate your agreement with the terms of such revised refund policy.
Contact Us
If you have any questions regarding our Refund Policy, please contact us at +44 20 7946 0958 or visit our website plainpromenade.sbs.